PRINTER MAINTENANCE SPECIALISTS:
To support our ever-expanding customer base, we have developed a vast National Network of factory trained Field Technicians. We are true Printer Maintenance Specialists, rather than Service Generalists, dedicated to providing prompt, efficient and professional care for many brands of thermal printers. By focusing exclusively on printer repair, rather than office equipment in general, we can provide unequalled service.
Our maintenance philosophy at CIS Ventures USA is proactive, not reactive, with an emphasis on prevention rather than a cure. That’s why PM (Preventive Maintenance) visits are included in many of our service agreements. Our goal is to maximize your productivity by minimizing printer down time.
CIS Ventures USA offers service agreements designed so that you can accurately budget for service expenditures. By providing fixed annual rates that include all parts (excluding consumables), labor and travel, we take care of your maintenance headaches. Multi-year terms are available so you can lock in fixed prices and avoid the hassles of annual paperwork renewals.
PROFESSIONAL PRINTER SERVICE PROGRAMS:
On-site
Standard response time is next business day, although four-hour response and 7×24 coverage are available in most major metropolitan areas. Just call our Service Dispatch at (678) 584-0659 and help is on the way.
Depot
Standard turnaround is 72 hours from equipment receipt, although a priority repair turnaround option of 48 hours is also available. You pay shipping to and from our facility and we deliver quick and dependable service every time you send us your printer or LCD for repair.
Round-Up
CIS Ventures USA will send a Field Technician to your site on a set schedule (weekly or monthly) to repair any printers that have failed since the previous visit. These printers can then be circulated back into service or into your inventory. Time frames are determined based on the volume of printers in use.
Per Call, Time and Materials
If you are not covered by a service agreement, CIS Ventures USA can still help. If your printer is easily shipped, we can provide depot repair. If you need on-site coverage, we can send a Field Technician to the customer site. Turnaround and response time is on a best effort basis and we charge for labor, travel and parts, if needed for each service call.
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